Technical Support for REGATRON Power Supplies

Our Technical Support Engineers are here to support you with technical questions that may arise after your purchase. Whether you need guidance for hardware setup, software configuration, troubleshooting, or firmware updates, our team provides expert assistance to ensure that your

REGATRON system operates reliably — from initial setup to long-term use. Below, you will find an overview of our support services. If you have questions or need assistance, we’re happy to help — please don’t hesitate to get in touch using the contact information listed below.

Overview of Our Support Services

Hardware Support

Assistance with installation, integration, firmware updates, and calibration to ensure optimal performance of your REGATRON power supply systems

  • Device setup and commissioning
  • System configuration and parameterization
  • Integration into test benches and lab environments
  • Electrical connections and safety advice
  • Troubleshooting and issue diagnosis
  • Firmware update support
  • Calibration guidance

Software Support

Guidance for installing, configuring, and operating REGATRON software – including support for APIs, automation, and scripting to ensure efficient performance

  • Configuration of control and monitoring software
  • API and Fieldbus integration for automation
  • Script assistance
  • Simulation and testing profile setup
  • Download access on request – firmware, software, updates, tools, and manuals available via REGATRON Technical Support

Diagnostics and Repair

REGATRON provides end-to-end support worldwide, real-time remote diagnostics, original parts supply, and factory repairs to keep your power supplies running reliably.

  • Remote troubleshooting and support
  • Hardware diagnostics and repair
  • Spare parts identification and delivery

  • Detailed repair and service reports

  • RMA handling and logistics coordination
  • Warranty claim assistance
  • Factory calibration and adjustment

Support Request Form

To ensure timely and targeted support, we kindly ask you to include all relevant technical information with your request. For guidance on the recommended content, please refer to our Support Request Guide.







    * Mandatory field






    Alternatively, you can contact us by email or phone. Please reach out to either Regatron AG or Regatron Inc., depending on your location.

    Europe, Middle East, Africa, Asia-Pacific

    Regatron AG
    Rorschach, Switzerland
    Tel +41 71 846 67 44
    support@regatron.com

    Telephone Support Hours (CET/CEST – Central European Time)
    Monday to Thursday: 08:00 – 12:00, 13:00 – 17:00
    Friday: 08:00 – 12:00, 13:00 – 16:00
    Please note that support is unavailable on Swiss national holidays.

    The Americas

    Regatron Inc.
    East Brunswick, NJ 08816, USA
    Tel +1 609 608 9415
    support@us.regatron.com

    Maximum Performance with the latest Firmware

    Would you like to be notified when new firmware updates are available?
    Firmware updates are key to maintaining optimal performance, system stability and long-term reliability, offering efficiency improvements, security patches and enhanced features.